Travel innovations to come from Asia?
According to a panel at the Web in Travel conference in Singapore, innovation will not take a backseat in the current economic crunch and will most likely come from Asia where enthusiastic adoption of new technology and a growing middle class was creating a fertile environment for innovations in the travel space.
Indeed, said Brad Holman, managing director, Asia Pacific, for Travelport GDS, tough times drive innovation.
Citing the A380 and the Dreamliner, as innovations to drive yields and lower costs to improve margins, he said, "It's a common trend through history. Innovation should not take a back seat (during tough times)."
Speaking at the Audience with the CEOs panel at WIT-Web In Travel, Holman, quoting Warren Buffett- "When everybody is greedy, it’s time to be fearful and when everybody is fearful, it’s time to be greedy" - and said it was a time to be optimistic and there was opportunity when fear is the ruling emotion.
He refuted the challenge put forth that Asia was more known for imitation, not innovation. “I disagree that Asia is not an innovation centre. Even though it may not be the original innovator, look at the aggressive adoption of mobile phones in this part of the world.
"Innovation will come from Asia because of its lower cost base. We have the opportunity to use some of these aspects to drive innovation."
Ric Leutwyler, President of Utell Hotels & Resorts, also believes innovation will come from Asia as markets gain more confidence. "In the past, they’d say, let's catch up with the West. Now, they say, oh no, we don’t have to catch up, let’s run by them. This is absolutely fabulous. It’s going to push everyone around the world and shake everyone up."
Chong Phit Lian, CEO of Jetstar Asia, said it didn't matter whether it was innovation or imitation. What mattered was application and that’s where Asia’s got it right. “Look at how you have used SMS in this conference-you get the question, you get the answer, it’s a perfect interpretation. It gets the job done.”
As for the next big thing their companies were betting on, Holman cited social networking sites—“that phenomenon where people’s decisions on travel and locations are influenced real time by real people comments”.
Robert Bailey, CEO of Abacus International, picked mobile. He sees mobile devices and the convergence of Web 2.0 technology as perfect for enhancing the travel experience “given that travel is mobile in itself”.
"A lot of the mobile devices are coming from Asia and this will help position Asia at the forefront of innovation."
Mobile was also Leutwyler's choice. "This is such a mobile focused environment, there's greater comnfort level and that’s going to push people to invest more in the area."
Utell has launched mobileutell.com where customers can book hotels by mobile. "Each hotel has to choose to convert their information to that channel. Partnerships are very important-we are looking for social networking and online optimization and we are looking for partners who are good at that, and leverage on that.'